F.A.Q's
Opening an account
Can I register online?
You need to open an account by request using the Open An Account Page
How long does it take to prepare your application?
Preparing a new account typically takes between 3-7 working days and we will be in touch as soon as it is ready for you to place your first order. You will then be supplied login details in order to use our online shop. Prices are only displayed to registered customers.
Placing an order
You will have a dedicated account manager that understands the requirements of your business to help place an order, answer any questions and help you to find the right products for success.
How do I pay?
After placing your order, our sales team will confirm the stock is available and we will ask you to make a Pro Forma payment. This can be sent via BACS transfer, or you can phone to make a card payment. (Debit card or a business credit card with a 2% charge of the transaction fee added.) Payments are not currently available online but we are working on this for the near future. After funds are cleared, we will pick and dispatch your order as soon as possible. We advise you to pay as soon as possible to guarantee the stock is available to you. In some cases, we can offer a credit facility. This is available on request and only granted after a credit check is approved.
We have online exclusive while stocks last deals, manager’s specials, clearance, new products and imported stock offers waiting for you every day!
Collection
Our Click & Collect counter is available for you to pick up your products directly from us for low volume orders. To collect from us the next day, you must place your order before 3pm to allow us time to process it.
Delivery
Our goods are delivered on pallets, so you will need to confirm your delivery address is able to unload goods using a fork lift, or if you need to request a tail-lift vehicle. Please contact us to discuss minimum order requirements.
We deliver orders on pallets to your premises that must be able to accept HGV’s. We generally don’t deliver to a residential address, but we will deliver to your storage unit or drop shipment centre.
Can I specify a day for delivery?
Our local area is based in the North West and we deliver to Liverpool, Manchester, Birmingham and Leeds typically on a Wednesday and a Friday.
Can I track the status of my order?
Regal will guide you through the process of placing orders and organising collection or delivery by your carrier. Please call us for any updates on deliveries or orders being prepared for collection.
What type of premises do I need to accept a delivery?
We do not deliver to residential addresses, so for example if you are working from a flat, you would need a lockup, or premises that can accept palletised delivery, so a truck can arrive and offload your goods. We can only deliver these to your business address and not to the address of your customer.
Do you deliver directly to Amazon?
Regal currently do not deliver directly to Amazon but we do deliver to fulfilment centres such as smart-fulfilment.co.uk that will pick, pack and post an item on your behalf.
Can I change my delivery address?
For security purposes you must contact our admin team if you wish to change your delivery address.
Returns
If you have received an incorrect delivery or any damaged goods you can contact your account manager and they will either credit you or arrange for the goods to be delivered with your next order.
Acronyms
If you notice any acronyms at the end of the product descriptions in our online shop, this is what they mean:
(wsl) Don't Miss Deals/While Stocks Last
(P) Professional Products/Away from Home
If you need any help, just ask…
